Employer Programs Academy
Household Staff Management for HNW Families
Premium systems for hiring, onboarding, supervising, and retaining drivers, nannies, housekeepers, and chefs.
Advanced10.0 hours4 sections · 8 lessonsCertificate
Created by Pukena Academy Faculty · Household Systems Lead
₦95,000
₦120,000
One-time payment
Coupons: LAUNCH20, SCHOLARSHIP
- This includes
- 4 modules (self-paced)
- Weekly live Zoom clinics
- Household SOP templates
- Verifiable certificate
What you'll learn
- Design role scorecards for driver, nanny, housekeeper, and chef seats
- Install onboarding and house-rule systems that staff can follow
- Run weekly supervision without micromanagement
- Handle conflict, leave, and replacements calmly
- Know when to escalate to Concierge management
About this course
Built for principals, family offices, household managers, and executive assistants who employ domestic teams.
You will design role scorecards, house rules, reporting rhythms, trial periods, escalation paths, and retention practices that reduce Concierge tickets and staff turnover. Includes weekly live employer clinics.
Course content
4 sections · 8 lessons · 1h 34m total
- Welcome: systems beat hoping for good staffPreview10m
- Role scorecards for driver, nanny, housekeeper, chef12m
- Week-one onboarding for household staff12m
- House rules staff can follow12m
Who this is for
HNW families, household managers, and family-office operators.
Requirements
- ·You employ or advise on household staff
- ·Authority to set or recommend house rules
Instructor
PA
Pukena Academy Faculty
Household Systems Lead