Staff Ops Academy
Client Success & Employer Relations
Employer onboarding, dashboard guidance, Circle privilege, retention after placement.
Intermediate6.0 hours2 sections · 4 lessonsCertificate
Created by Pukena Ops Faculty · Client Success
Free
Free enrollment
- This includes
- Self-paced lessons
- Weekly live clinics
- Certificate
What you'll learn
- Onboard employers to the dashboard
- Use Circle and privilege correctly
- Protect retention without owning Ops actions
About this course
Relationship desk for Client Success. Clients and Circle ownership, employer-side complaints, and RACI with Concierge Ops on pipeline actions.
Course content
2 sections · 4 lessons · 43m total
- Welcome: Client SuccessPreview7m
- Employer onboarding12m
- Circle and privilege tiers12m
- Retention and RACI with Ops12m
Who this is for
Client Success / Employer Relations.
Requirements
- ·Admin Console Fundamentals
Instructor
PO
Pukena Ops Faculty
Client Success