Career path
Staff Ops Academy
Pukena's internal training school — learn the console, your unit SOP, and how to run the desk
Free operator training for Pukena employees and delegated admins. Orientation and Admin Console for everyone, then deep role tracks — including Head of Recruitment Operations (Concierge + Corporate span), desk leads, Academy, Verify, Store, Finance, and Marketing. Sourced from live SOPs and unit playbooks.
Outcome→Desk-ready Pukena operators → fewer founder escalations
Format: Self-paced SOP tracks + weekly live Zoom staff clinics (console drills, handoffs, escalations)
Curriculum
Path: Orientation + Admin Console (everyone) → Role track for your unit → Weekly live staff clinics → Certificate → Solo green-tab work under Lead
- Staff orientation & handbook
- Admin Console traffic lights
- Head of Recruitment Operations (Concierge + Corporate span)
- Concierge Lead placement pipeline
- Operations Officer & managed payroll
- Verification & quality standards
- Talent supply & referrals
- Client success & Circle
- Corporate marketplace moderation
- Academy, Verify & Store unit ops
- Finance & Admin money discipline
- Marketing & growth basics
- Weekly live staff clinics
Certification programs
Courses
Self-paced lessons with weekly live Zoom clinics.
Pukena Staff Orientation
Mission, values, units, handbook basics, and how Staff Ops Academy fits your first week.
Free
Admin Console Fundamentals
Sign-in, MFA, tabs, traffic lights, notes discipline, and when to stop and escalate.
Free
Head of Recruitment Operations
Span leadership across Concierge (managed) and Corporate (DIY marketplace) — priorities, RACI, and shared Trust standards.
Free
Head of Concierge Operations
Full desk training: request → fee → shortlist → interview → live → complaints, plus console SOP.
Free
Concierge Operations Officer
Placement operations plus managed payroll administration under the Concierge Lead.
Free
Managed Services & Payroll
Attendance, OT, payroll drafts, replacements, conversions — the post-placement engine.
Free
Verification & Quality
Approve or reject PukenaPro with documented checks — nothing unverified reaches a shortlist.
Free
Talent & Supply (PukenaPro Recruitment)
Grow verified supply through field recruitment and referrals — without final verify authority.
Free
Client Success & Employer Relations
Employer onboarding, dashboard guidance, Circle privilege, retention after placement.
Free
Corporate Marketplace Lead
Moderate jobs, plans, quality red lines, and Workforce → Corporate console work.
Free
Academy Operations
Catalog, enrollments, live clinics, Become Employable handoffs — Academy v2 ops.
Free
Pukena Verify Operations
Concierge Verify packages vs Dashboard pathing, packaging, and quality.
Free
Store Operations
Hero SKUs, fulfilment, margin hygiene, and Admin → Store discipline.
Free
Finance & Admin
Paystack reconcile, IOU, payouts, monthly close — money side across units.
Free
Marketing & Growth Basics
Brand, demand generation, and how growth supports Concierge, Corporate, Academy, Verify, and Store.
Free