Staff Ops Academy
Head of Concierge Operations
Full desk training: request → fee → shortlist → interview → live → complaints, plus console SOP.
Advanced12.0 hours4 sections · 9 lessonsCertificate
Created by Pukena Ops Faculty · Concierge Standards
Free
Free enrollment
- This includes
- Deep self-paced modules
- Weekly live clinics
- SOP-aligned drills
- Certificate
What you'll learn
- Run the full Concierge placement pipeline
- Use only green tabs for daily work
- Build verified-only shortlists
- Mark placements live and hand off to Managed Services
- Handle first-response complaints
About this course
The flagship operator track for Head of Concierge Operations. Combines the Concierge Lead Admin Console SOP with the Concierge success playbook so a new lead can resume, log in, and learn the job end to end before working alone.
Course content
4 sections · 9 lessons · 1h 46m total
- Welcome: Head of Concierge OperationsPreview10m
- Your green tabs12m
- Qualify the request and confirm the fee12m
- Build a verified shortlist12m
- Interviews and mark placement live12m
Who this is for
Head of Concierge Operations and delegates.
Requirements
- ·Complete Orientation and Admin Console Fundamentals first
Instructor
PO
Pukena Ops Faculty
Concierge Standards