Staff Ops Academy Staff Ops School (All Tracks) Free full school: orientation, admin console, and every unit role track for Pukena internal staff.
12 weeks 33 sections · 67 lessons Created by Pukena Ops Faculty · Staff Ops Lead
12 weeks · One-time payment
Coupons: LAUNCH20, SCHOLARSHIP
This includes What you'll learn Explain Pukena units, values, and reporting lines Navigate the Admin Console with traffic-light discipline Execute the primary workflows for your assigned desk Hand off cleanly across Concierge, Managed, Verify, and Finance Know when to escalate to the founder About this program Staff Ops School is Pukena's internal training academy for operators.
Every new hire starts with Orientation and Admin Console Fundamentals, then completes their role track (for example Head of Concierge Operations) before working solo on green tabs. Content is drawn from live admin SOPs, unit success playbooks, and the employee handbook.
Weekly live Zoom staff clinics support drills. All courses are free for Pukena staff.
Course content 33 sections · 67 lessons · 12h 23m total
Pukena Staff Orientation Who we are Mission, brands, units 2 lessons · 20m Welcome to Staff Ops Academy Preview 8m Units, brands, and two models 12m Pukena Staff Orientation How you work here Handbook, reporting, first week 2 lessons · 24m Handbook non-negotiables 12m Your first-week learning path 12m Admin Console Fundamentals Access and safety Sign-in, MFA, habits 2 lessons · 21m Admin Console Fundamentals Traffic lights Green, yellow, red tabs 2 lessons · 24m Head of Recruitment Operations Two models, one unit Concierge managed vs Corporate DIY 2 lessons · 22m Head of Recruitment Operations RACI and priorities Who owns what when both pipelines are hot 2 lessons · 24m Head of Recruitment Operations Standards and reporting Shared Trust and Founder escalations 2 lessons · 24m Head of Concierge Operations Your job and setup Role, sign-in, green tabs 2 lessons · 22m Head of Concierge Operations Placement pipeline Fee → shortlist → interview → live 3 lessons · 36m Head of Concierge Operations Quality and complaints Verified-only and first response 2 lessons · 24m Head of Concierge Operations Handoffs and rhythm Managed Services and weekly OS 2 lessons · 24m Concierge Operations Officer Placement execution Under the Concierge Lead 2 lessons · 20m Concierge Operations Officer Payroll admin basics Drafts and notes discipline 2 lessons · 24m Managed Services & Payroll Attendance and OT Post-placement engine 2 lessons · 20m Managed Services & Payroll Drafts and replacements Operations tab workflows 2 lessons · 24m Verification & Quality Verification standards Approve / reject with evidence 2 lessons · 20m Verification & Quality Onboard and shortlist integrity Nothing unverified to clients 2 lessons · 24m Talent & Supply (PukenaPro Recruitment) Supply pipeline Field and referrals 2 lessons · 19m Talent & Supply (PukenaPro Recruitment) Hand off to Trust You source, Verify decides 2 lessons · 24m Client Success & Employer Relations Employer relationships Clients and dashboard guidance 2 lessons · 19m Client Success & Employer Relations Circle and retention Privilege and RACI with Ops 2 lessons · 24m Corporate Marketplace Lead Corporate console Workforce Corporate tabs 2 lessons · 20m Corporate Marketplace Lead Quality red lines Moderation and boundaries 2 lessons · 24m Academy Operations Academy v2 ops Catalog and enrollments 2 lessons · 19m Academy Operations Handoffs Become Employable paths 2 lessons · 24m Pukena Verify Operations Verify product paths Concierge vs Dashboard 2 lessons · 19m Pukena Verify Operations Quality and packaging Playbook rhythms 2 lessons · 24m Store Operations Store weekly OS SKUs and fulfilment 2 lessons · 19m Store Operations Console boundaries Store vs Concierge tabs 2 lessons · 24m Finance & Admin Money workflows Paystack, IOU, payouts 2 lessons · 20m Finance & Admin Monthly close Unit coordination 2 lessons · 24m Marketing & Growth Basics Brand and demand Five surfaces 2 lessons · 19m Marketing & Growth Basics Truth in claims Trust-safe campaigns 2 lessons · 24m Who this is for Pukena employees, interns, and delegated admins who operate the Admin Console or a product unit.
Requirements · Pukena staff email or founder-approved admin access· Willingness to practise in the Admin Console with supervision· Read-only access to your unit SOP PDF in Team resources where assignedInstructor PO
Pukena Ops Faculty
Staff Ops Lead
Pukena Academy
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