Staff Ops Academy
Head of Recruitment Operations
Span leadership across Concierge (managed) and Corporate (DIY marketplace) — priorities, RACI, and shared Trust standards.
Advanced8.0 hours3 sections · 6 lessonsCertificate
Created by Pukena Ops Faculty · Recruitment Standards
Free
Free enrollment
- This includes
- Self-paced leadership modules
- Weekly live staff clinics
- RACI and priority drills
- Certificate
What you'll learn
- Explain Concierge managed vs Corporate DIY models in operator language
- Set RACI between Head of Recruitment, Concierge Lead, Corporate Lead, Trust, and Finance
- Prioritise capacity when both pipelines compete
- Uphold shared verification standards across both models
- Report to the Founder with clear escalations only
About this course
For Head of Recruitment Operations — the unit head covering both Recruitment — Concierge and Recruitment — Corporate under the Founder.
This is not a substitute for the Concierge Lead or Corporate Marketplace Lead desk courses. Those teach console mechanics. This course teaches the span job: two business models, who owns what, how to prioritise when both pipelines are hot, how Verification stays shared, and how to report up without drowning the Founder.
Recommended path: Orientation → Admin Console → this course → assign or skim the Concierge Lead and Corporate Marketplace courses for desk depth.
Course content
3 sections · 6 lessons · 1h 10m total
- Welcome: Head of Recruitment OperationsPreview10m
- Concierge managed vs Corporate DIY12m
- RACI across Recruitment12m
- Prioritise when both pipelines are hot12m
Who this is for
Head of Recruitment Operations and founder delegates spanning Concierge + Corporate.
Requirements
- ·Complete Orientation and Admin Console Fundamentals first
- ·Concierge Lead and Corporate Marketplace courses recommended as depth (assign to reports or skim)
Instructor
PO
Pukena Ops Faculty
Recruitment Standards